Support

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Warranty Service

Because Vivaled is carefully developed and produced. Here, components are extensively tested before delivery.

After production, each luminaire is routinely tested for feel, appearance and functionality.

If there are legitimate grounds for complaint, please call info@vivaledlighting.com or contact us by e-mail. Our qualified service team will be happy to help you.

The high quality standards of our entire product portfolio ensure our long-term mutual success. Therefore, we generally offer a manufacturer’s warranty of one to five years from the invoice date for all LED luminaires.

Usage: Our Vivaled warranty is based on home use, not commercial use.

Product: The warranty period varies for different products.

Installationz: Following fixture directions is crucial to keeping your warranty valid.

Repair: Efficiently handle maintenance work and ensure quality

Frequently asked questions

Our question center you will find frequently asked general questions about Vivaled, if you do not find a satisfactory answer please ask us a question.

Product Information

Q1: What environments are Vivaled LED lights suitable for?

Vivaled LED lights are suitable for various indoor and outdoor environments, including offices, commercial spaces, homes, factories, parking lots, street lighting, and more.

Q2: Are Vivaled LED products certified?

Yes, all Vivaled LED products meet LM-79 and LM-80 testing standards and are UL or ETL listed, ensuring high quality and safety.

Q3: Are Vivaled LED lights energy-efficient?

Yes, Vivaled LED lights provide the same brightness while consuming less power, significantly reducing energy costs and supporting environmental sustainability.

Q4: What is the lifespan of Vivaled LED lights?

Vivaled LED lights are designed to last over 50,000 hours, depending on usage conditions.

Q5: Do Vivaled LED lights support dimming?

Yes, some Vivaled LED lights support dimming functionality. You can choose the dimmable version depending on your lighting needs.

Customer Service

Q1: What should I do if my Vivaled product has a quality issue?

Please contact our customer support team and provide your purchase proof and issue description. We offer return, exchange, or repair services based on the issue.

Q2: How do I return or exchange a product?

Please contact our customer service team within 30 days of purchase. Products that meet our return policy can be exchanged or refunded.

Q3: How can I check the warranty status of my Vivaled product?

You can check the warranty status by entering the product's serial number on our website or contacting customer service for assistance.

Q4: Where can I buy Vivaled products?

You can purchase Vivaled products through our official website, authorized distributors, or major e-commerce platforms like Amazon or JD.com.

Q5: Does Vivaled offer custom products?

Yes, we offer customized lighting solutions for specific projects. Please contact our sales team to discuss custom options.

Technical Support

Q1: How do I install Vivaled LED lights?

Please refer to the installation instructions provided with the product. Ensure that the power supply and accessories are correctly matched. For safety and proper installation, consider hiring a professional electrician if necessary.

Q2: How can I extend the lifespan of my LED lights?

Avoid exposing the lights to high temperatures, moisture, or dusty environments. Regularly clean the lights and ensure a stable power supply to maximize their lifespan.

Q3: Why is my LED light flickering or not lighting up?

Flickering or no light may be caused by unstable power supply, poor connections, or a faulty driver. Check the power supply and connections, and if the issue persists, contact technical support for further troubleshooting.

Q4: How do I clean and maintain my LED lights?

Use a soft cloth to wipe the surface of the lights, avoiding corrosive cleaners or hard objects that could scratch the surface. Regularly clean dust and dirt to maintain optimal brightness.

Q5: What is the difference in color temperature for LED lights?

LED lights are available in various color temperatures (e.g., 2700K warm white, 4000K cool white). You can choose the appropriate color temperature based on your lighting needs, whether for a cozy home environment or a bright commercial space.

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